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  SHIPPING & RETURNS  

SHIPPING POLICY

Out of stock items will be delivered within 12 weeks.

Unless expressly stated otherwise, cost of shipping is the responsibility of the purchaser.

We are happy for you to collect your order if that is more convenient. Please indicate this on your order and we will hold your order for you.

 

International Delivery

 

We can deliver goods to many international destinations. Please be aware that costs shown for international orders do not include local taxes and duties - these will be payable by the importer at the time of import into the country.

 Your right to cancel an order starts from the moment you place your order, and doesn’t end until seven working days from the day after you receive your goods.  If you wish to cancel a contract, you should send notice of your cancellation by email.

Orders for custom made goods cannot be canceled. ie, Having items made to your custom colour cannot be canceled.

Items that have been previously fitted cannot be returned.

Returns must be in original packaging, free from damage.

 You will indemnify us in full against claims or loss arising out of any negligence, carelessness or breach of any of these terms by you, your employees or agents.

Cost or returning a canceled order is the responsibility of the purchaser. 

Returns should be sent to

Overland Monkey

Hestfell Kennels

Meadowend

Ridgewell

Halstead

Essex CO94RH

RETURN & EXCHANGE POLICY
Warranty Repairs

 

  • Free repairs are offered on faulty goods within warranty. Outside of warranty, the unit will be repaired/replaced at the relevant cost; all prices will be quoted before work is carried out.

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